Welcome to Hotel Pacific! By using our website or making a booking with us, you agree to comply with and be bound by the following terms and conditions. Please read them carefully, as they govern your use of our website and services.
1. Booking and Reservations
- All bookings are subject to availability and confirmation.
- A valid payment method is required at the time of booking. We accept major credit cards, debit cards, and other approved payment options.
- Prices are displayed in the local currency and may vary depending on the season, room type, or special offers.
- Changes or cancellations to bookings are subject to our cancellation policy (see Section 4).
2. Check-In and Check-Out
- Check-in time
- Check-out time
- Early check-in or late check-out is subject to availability and may incur additional charges.
- Guests must present a valid ID or passport at check-in for verification purposes.
3. Room Policies
- Room occupancy: The maximum number of guests per room is based on room type and must be adhered to. Additional guests may incur extra charges.
- Smoking policy: Smoking is prohibited in all indoor areas of the hotel. Designated smoking areas are available outside. Failure to comply with this policy may result in a cleaning fee.
- Damage: Guests are responsible for any damages caused to the room or hotel property during their stay and may be charged accordingly.
4. Cancellation and No-Show Policy
- Cancellation Policy: Cancellations made before check-in will receive a full refund. Cancellations made after this time may result in a charge equal to the first night’s stay or as specified during booking.
- No-Show Policy: Failure to check in without prior notice will result in a charge for the full stay or as outlined in the booking terms.
5. Payment Terms
- All rates include applicable taxes unless stated otherwise.
- Payment for room reservations is required at the time of booking or during check-in, depending on the booking terms.
- Additional services such as dining, room service, or activities will be charged separately and must be settled upon check-out.
6. Hotel Amenities and Services
- Restaurant and Dining: Restaurant hours are from [Insert hours]. Guests are encouraged to make reservations to ensure seating availability.
- Wedding and Banquet Services: Specific terms and conditions for events, including deposits, cancellation fees, and setup requirements, will be outlined in the event contract.
- Wi-Fi Access: Complimentary Wi-Fi is provided to all guests. However, we cannot guarantee uninterrupted or error-free service.
7. Guest Responsibilities
- Guests are expected to maintain respectful behavior towards other guests, staff, and hotel property.
- Loud noise, disruptive behavior, or illegal activities are prohibited. The hotel reserves the right to terminate the stay of any guest involved in such activities without refund.
- Guests must adhere to all health and safety regulations, including those related to fire safety and any local public health guidelines.
8. Liability
- Hotel Pacific is not liable for any loss, damage, or theft of personal belongings during your stay. We encourage guests to use the in-room safe for valuable items.
- The hotel is not responsible for any injuries, illnesses, or accidents that may occur during your stay, except as required by law.
- In the case of force majeure events (e.g., natural disasters, strikes, etc.), the hotel is not liable for failure to provide services as described.
9. Changes to Services
Hotel Pacific reserves the right to modify or discontinue any services or facilities temporarily or permanently, with or without notice, due to maintenance, upgrades, or other operational reasons.
10. Third-Party Links and Services
Our website may contain links to third-party websites for activities, tours, or services. We are not responsible for the content or practices of these websites. Guests should review the terms and conditions of any third-party service provider before using their services.
11. Privacy
Your privacy is important to us. Please refer to our [Privacy Policy] for details on how we collect, use, and protect your personal information.
12. Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us at:Hotelpacificroorkee@gmail.com